Certify has been in the assessment business since 2018, providing a whole array of services, including authoring and assessment solutions, remote proctoring, test-taker registration services, high stakes paper and pen event testing, brick-and-mortar proctoring and a global network of test centres.
As we are not only a provider of software solutions but have extensive direct experience dealing with test takers globally at our 200+ test centres, we have developed, in everything we do, a strong orientation towards ensuring a seamless and secure test taker experience, whether the test takers are taking a test from home or at one of our test centres.
Certify has been operating in the assessment field since 2018, but it has a tradition and ethos that date back to 2009 when International Testing & Training Services Ltd (ITTS) was founded. Some of the staff who originally worked at ITTS moved to Certify, which is now operating as an independent company. These are some of the milestones in the history of Certify Assessment Solutions.
ITTS is founded and immediately starts working for ETS and Prometric, delivering of the TOEFL exam. At this time, the company comprises two people who are responsible for everything.
ITTS sets up ITTS France to set up and run a high-stakes test centre in the heart of Paris.
ITTS continues on its sprint towards creating a global network of test centres and staff recruitment.
ITTS now comprises 15 people and is testing at 150 locations for and on behalf of most of the major test providers. ITTS also commences offering mobile testing and large-scale paper-based events, with thousands of test takers per session.
ITTS is now receiving requests for its network of test centres and other solutions such as payment, registration and digitisation. However, ITTS decides that its core business should not be compromised by engaging in too many different initiatives. As a result, the necessary groundwork is carried out, with key and experienced personnel being moved to what will be Certify Assessment Solutions.
Certify Assessment Solutions is founded and ready to go. Certify instantly applies its ITTS ethos of placing the test-taker first in this new digital scenario. Certify’s instant success is also due to the fact that it is supported by ITTS’ test centre network of around 250 test centres and a support team that can provide assistance at all levels.
Certify uses third-party testing solutions, but especially on the remote proctoring front is dissatisfied with the limitations and legacy issues presented by these platforms, which cannot handle well the new pandemic-driven higher volumes of remote testing and often do not allow us to deliver desired service levels to the final client.
It is decided to develop our own proctoring and test authoring & delivery platforms, namely Invigilate and Examiner, despite the fact that our Nexus platform, originally destined to internal use for the management of test takers and test administrations, was already under development. This poses enormous challenges at a time when revenue has been badly hit by Covid.
In the latter half of the year, Certify begins, at last, to use its own solutions with new clients, after endless bug fixing and various types of testing and stress testing, and even more stress testing to ascertain concurrency thresholds.
The platforms are the result of 12 years of working in the assessment industry and managing a number of test provider clients and over 200 test centres worldwide.
Certify now has access to the sister company ITTS’ Remote Proctor network of Proctors which favours its sales efforts. The Pandemic may be sort of over, but Remote Proctoring is here to stay. The company continues to invest in further development.
The competition is not standing still and more and more proctoring solutions are mushrooming onto the market.
We onboard new clients and realise more than ever that in a number of cases it is not so much because of our innovative edtech, but because they are not happy with the service levels of their current provider.
Certify is now able to offer full, end-to-end services, directly and through its sister company. It now has total control of all aspects of its services and can focus on providing the highest possible service levels.