Our Proctor Services make use of Certify personnel, our test center personnel, and professional 3rd party service providers. Our proctors are located worldwide and are versed in proctoring through multiple proctoring platforms. We can offer multi-language and Certify can provide local proctoring services upon request. Before starting as a proctor at Certify, candidates are required to go through certain procedures listed below to be eligible for proctoring:
Our proctors conduct sessions by following these rules:
✓ Proctors have to agree to GDPR or relevant terms and conditions of the country where the proctoring service is provided.
✓ Proctors must be 100% punctual for their assigned tasks.
✓ Proctors must contact their designated supervisors prior to exams via video call and ensure that the proctoring location aligns with our regulations.
✓ Proctors cannot use a mobile device during proctoring.
✓ Proctors cannot engage in any other activity other than monitoring the session at all times.
✓ Proctors have to monitor the sessions in an environment where full privacy is possible (e.g. at home or in an office) It is not allowed to proctor exams in public places such as cafes and restaurants.
✓ Proctors must sign a confidentiality agreement and accept the terms and conditions to be qualified as a proctor.
✓ Proctors must be in touch with Certify support at all times when conducting a proctoring session.
✓ Proctors must report to Certify Proctoring Department for each conducted session.
We are working with 3rd party providers, which are located in Europe and India. Certify holds a DPA for all 3rd party solutions.
Reviewers go through an e-learning process and subsequent e-assessment to become certified Certify Proctors.
Yes, proctoring requirements are 100% customisable per Awarding Organisation.
The auditing process is performed by professional Certify Teams that have considerable experience in online and bricks and mortar testing facilities. The reviewers work from an office with office equipment which is controlled by Certify.