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Remote Proctoring

Remote Proctoring is the technology that allows students to take an exam from home or an office anywhere in the world, whilst ensuring the integrity of the test. Remote proctoring has been used successfully for professional and academic assessment for a number of years now. However, it is being equally successfully exploited in other areas such as remote recruitment aptitude testing.

Our remote proctoring solutions can be easily integrated into most learning or assessment platforms through APIs. The options include Live Real Time Proctoring, Record & Review and Automatic Incident Flagging. Not only can we provide you with the platform, but also the peripheral logistical and technical support to ensure seamless execution.

Frequently Asked Questions

Remote Proctoring or Invigilation (RP) can be an extremely valid alternative to testing in a physical testing environment, and there are different solutions for different needs, that is Live Proctoring, Record and Review or entirely Automated with AI flagging.

However, there are a number of challenges regarding both the setup process and the utilisation of the platform, to ensure that the service you receive will be effective and well received by your test-takers.

From the very first moment, these are some of the questions to ask yourself:

1) What are the advantages of RP?

Students can take exams more flexibly rather than having to go on a given time and day to a test centre or the university premises. This is now possible as modern testing platforms can deliver unique exams much more easily than a few years ago.

2) What are the advantages and disadvantages of Live Proctoring?

The advantage is that it replicates the most the traditional testing room- based scenario with a real live proctor. It means there are likely to be fewer so called ‘false positives’ (compared to the automated solution) in terms of flagged cheating. For this reason, it is more likely to be accepted by students.

On the downside, it tends to be more expensive than the other solutions and less scalable and flexible in terms of scheduling.

However, for high-stakes, we consider this to be the best solution, as a test-taker may inadvertently be conducting themselves in a way that is unacceptable, but the proctor can point this out to give the test-taker a chance to correct her/his behaviour.

3) What are the advantages and disadvantages of Record and Review?

This type of RP saves all the logs and video of the candidate and the monitor for later review. The advantage is, that as in the automated AI flagging solution, test-takers have greater flexibility in terms of when they can take their exams. It is also more scalable than Live Proctoring, as a large number of candidates can take an exam, with the reviewers having time subsequently to process all the exams.

However, as with the automated solution, there is no proctor to intervene with corrective communications to lower the risk of the exam being invalid.

4) What are the advantages and disadvantages of Automated Proctoring?

As the description suggests, there is no proctor, and the software identifies irregular movements, noise, other presences and attempts to navigate to other sites and applications. As for the latter, in some cases the software contains a lockdown browser to prevent test-takers from opening other browser tabs or applications or receiving messages from conferring software running in the background. The flagged incidents can be reviewed after the test, which saves a lot of time in terms of reviewing, making it a highly scalable solution. Also, as the test-taker receives alerts if there is irregular behaviour, the software helps the test-taker to correct this behaviour.

One of the disadvantages is that test-takers get used to how the system works, they may find ways around the detection abilities, at least in the case of some platforms. Another risk is that with this solution there are likely to be a higher number of ‘false positives’, that is innocent events that are flagged as suspicious.

5) What are the privacy law considerations?

GDPR constitutes the strictest data processing laws in the world. In choosing an RP platform, one important consideration is whether the host servers are located within the GDPR area.

Another consideration is how willing the RP provider is to host the platform in your own country, if you have your own country-level privacy laws to respect.

A further consideration, for live proctoring, is where the proctors reside. A good number of our proctors reside within the GDPR area.

6) Is a lockdown browser necessary? What should it do exactly?

A true lockdown browser can slightly increase costs. However, it simply does not allow the test -taker to open tabs or apps or simply do anything other than see the exam. Be wary of so-called lockdown browsers which may be just a plugin and which offer only limited lockdown features. In some cases, if a conferencing app is running in the background, with the lockdown feature turned on, if the test-taker receives a Skype message, will the lockdown feature block it or will it appear anyway?

Not all will require a lockdown browser, and it may be sufficient for the system to record the incidents and send the test-taker alerts.

7) Is it easy to integrate my platform with the remote proctoring platform?

Some providers, especially now that that there are many requests for remote proctoring, will either not be interested in the challenges of integrating into an unknown home grown LMS/testing platform, or will make you wait a very long time. Apart from choosing the right solution for you, it is important to ensure you have full support for training, maintenance and assistance. The provider needs to keep you happy as you have to keep your test-takers happy, so don’t be blinded by bells and whistles, but also try to understand who is behind it all and what level of service they are likely to provide.